Terms of Service

Agreement to these terms

By accessing or using the MidHealth Labs platform, including our website at midhealthlabs.com, our WhatsApp-based consultation and support service, and any related services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the platform.

These terms constitute a legally binding agreement between you and Learnovate Skills Private Limited, incorporated under the Companies Act 2013, Bangalore, Karnataka, India. References to "MidHealth Labs", "we", "us", or "our" refer to Learnovate Skills Private Limited.

Eligibility

You must be at least 18 years of age to use this platform. By using the platform, you represent that you are 18 or older. The platform is designed for adult women residing in India. We do not knowingly provide services to persons outside India.

Nature of the service

MidHealth Labs is a telehealth coordination platform. We connect patients with independent qualified gynecologists for remote consultations regarding perimenopause and menopause care. We coordinate prescription transmission to a licensed pharmacy partner and medication delivery to your home.

We are not a medical provider. We do not practice medicine. We do not make clinical decisions. All clinical assessments, diagnoses, and prescriptions are the sole responsibility of the Registered Medical Practitioner conducting your consultation. The doctor-patient relationship exists between you and your treating doctor, not between you and MidHealth Labs.

Nothing on this platform constitutes medical advice. The educational content, symptom guides, and resource articles are for informational purposes only and do not replace a consultation with a qualified medical professional.

The subscription

MidHealth Labs operates on a monthly subscription basis. Your subscription covers access to the platform, one specialist gynecologist consultation per month, prescription issuance where clinically appropriate, medication dispensed and delivered to your home, WhatsApp-based support, and monthly follow-up care.

The subscription fee is charged monthly in advance. By subscribing, you authorise us to charge your selected payment method on a recurring monthly basis until you cancel.

Medication is included in the subscription fee for standard HRT protocols. Additional medications outside the standard protocol may be charged separately. Your doctor will inform you if additional charges apply before prescribing.

Cancellation and refunds

You may cancel your subscription at any time by contacting us at support@midhealthlabs.com or through the platform. Cancellation takes effect at the end of the current billing period. You will not be charged for the following month after cancellation.

We do not offer refunds for the current month's subscription fee once a consultation has been conducted or medication has been dispatched.

If a consultation has not been conducted and medication has not been dispatched within the current billing period, you may request a full refund of that month's fee within 7 days of the charge. Requests must be made in writing to support@midhealthlabs.com.

If you are found to be ineligible for the service following your health assessment, you will receive a full refund of your subscription fee.

Your responsibilities

You agree to provide accurate and complete information during the health assessment and consultation. Providing false or incomplete information may result in clinically inappropriate treatment and will be your sole responsibility.

You agree to follow your doctor's instructions regarding medication use, dosage, and follow-up care. You agree to inform your doctor of any side effects, changes in your health, or new medications you begin during your treatment.

You acknowledge that hormone replacement therapy and other medications prescribed through this platform carry potential risks and side effects that your doctor will discuss with you. You agree to read all information provided with your medication.

You agree not to share your login credentials with any other person. You agree not to use the platform for any unlawful purpose.

What we are responsible for

We are responsible for operating the platform in compliance with applicable Indian law, providing access to qualified registered medical practitioners, ensuring prescriptions are transmitted accurately to the pharmacy partner, coordinating timely medication delivery, maintaining the security and confidentiality of your personal data, and providing responsive support for service-related queries.

What we are not responsible for

We are not responsible for the clinical decisions made by independent doctors on the platform. The prescribing doctor bears clinical responsibility for treatment decisions.

We are not responsible for delays in medication delivery caused by the pharmacy partner, courier services, incorrect addresses provided by you, or circumstances beyond our reasonable control.

We are not responsible for adverse reactions to medications that arise from undisclosed medical history, non-compliance with prescribed dosage, or interactions with medications not disclosed during your consultation.

We are not responsible for the availability or performance of third-party services including Google Meet, WhatsApp, or Razorpay.

Limitation of liability

To the maximum extent permitted by applicable Indian law, our total liability to you for any claim arising from use of the platform shall not exceed the amount you paid us in the three months immediately preceding the event giving rise to the claim.

We shall not be liable for any indirect, consequential, incidental, or special damages arising from your use of the platform.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under Indian law.

Intellectual property

All content on the MidHealth Labs platform including text, graphics, logos, and educational materials is owned by or licensed to Learnovate Skills Private Limited. You may not reproduce, distribute, or create derivative works from any platform content without our prior written consent.

Third party services

Our platform integrates with third-party services including Razorpay for payments, Google Meet for video consultations, and WhatsApp for communications. Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the practices of these third parties.

Changes to the service

We may modify the features, pricing, or availability of the service at any time. We will give you at least 30 days notice of any material changes to the subscription fee or core service features. Continued use of the platform after the effective date of changes constitutes acceptance of the modified terms.

Termination

We may suspend or terminate your account if you breach these terms, provide false information, misuse the platform, or engage in conduct that we reasonably believe poses a risk to other users, our doctors, or the platform. We will give you notice and an opportunity to respond before termination except where immediate action is required for safety or legal reasons.

Governing law and disputes

These terms are governed by the laws of India. Any disputes arising from these terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka.

We encourage you to contact us at support@midhealthlabs.com before initiating any formal dispute. We will make reasonable efforts to resolve complaints informally within 30 days.

Severability

If any provision of these terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force and effect.